Getting started with Resolve

Resolve uses passwordless sign-in. On the sign-in page, enter the email address your invitation was sent to and we'll email you a secure link.

Open that email and click the link to be signed straight in — there's no password to remember. Links are single-use and expire after a short time, so request a fresh one if it stops working.

Select Report Issue from the top of any page to open the guided wizard. It walks you through a few short steps:

1. Choose the project the issue relates to.
2. Describe what's happening — the more detail, the faster we can help.
3. Attach screenshots or files if they help explain the problem.
4. Set how urgent it is, then review and submit.

Once submitted you'll receive a confirmation email with a reference you can use to track progress.

The Issues tab lists everything you've reported. Use the All, Open and Resolved filters to focus on what matters, and select any issue to see its full history.

Each issue shows a status and priority so you always know where it stands, from first logged through to resolved.

The Projectstab groups your issues by the work they belong to. Open a project to see just its issues — handy when you're following progress on one area of work.

Resolve emails you when there's news on your issues — when we've received a new report, when a status changes, and when someone adds a comment. You don't need to keep checking back; we'll keep you posted.

If you're stuck or something doesn't look right, email support@hideandseek.digital and the team will help you out.